YML Finance feedback,

We always work hard to build strong and lasting relationships with our valued customers. By listening to your feedback, not only can we address any immediate concerns you may have, we will also continually improve our products and services.

Compliments and complaints–

YML Finance feedback – Our representatives are always delighted to know that they have succeeded in making your experience a pleasant and successful one. If one of our representatives has provided you with exceptional service in any way, please let us know using the details below, so that we can further encourage them via this feedback process.

Should you feel that you have not received the highest standard of care, we encourage you to share your concerns with us. We have established a streamlined process to facilitate the prompt and fair resolution of any issues you may encounter. Please contact us using the method that is most convenient for you:

• Address: PO Box 800 Bondi Junction 1355
• Email: info@ymlfinance.com.au
• Phone: 02-83834400

When contacting us via mail or email, please provide comprehensive details regarding your complaint to ensure an effective and timely response. Contact us.

Need an update on your complaint?

If you have lodged a complaint with us, you can contact us at any time to ask for an update on its status. Contact us through any of the methods listed above and please be sure to refer to your earlier communication so that we can respond effectively.

Resolution

We will write to you to acknowledge your complaint within 24 hours to ensure we treat you fairly and will work to resolve your complaint as soon as possible. In the rare event, we are still investigating your complaint after 30 days we will write to you to explain why and to let you know when we expect to have completed our investigation.

When we have completed our investigation, we will write to let you know the outcome and the reasons for our decision.

Taking it further–

We hope that you will be satisfied with how we deal with your complaint. However, if your concerns remain unresolved, or you have not heard from us within 30 days, then you can have your complaint heard by an independent party, the Australian Financial Complaints Authority:

Online:    www.afca.org.au

Email:      info@afca.org.au

Phone:    1800 931 678 (free call)

Mail:        Australian Financial Complaints Authority

               GPO Box 3, Melbourne VIC 3001

Time limits may apply to complain to AFCA and so you should act promptly or otherwise consult the AFCA website to find out if or when the time limit relevant to your circumstances expires.